Pete
You are right I sent a message to Xanterra about my dissatisfaction with the reservation site and how it affected me. I got back the standard letter expressing their apologies and explaining nothing.
This is their response,
From: "
reservations@xanterra.com" <
reservations@xanterra.com>
To: "
chip5658@yahoo.com" <
chip5658@yahoo.com>
Sent: Saturday, August 1, 2020, 07:31:14 PM EDT
Subject: RE: FW: New submission from Contact Form
Dear Kenneth,
Thank you for reaching out to us. Due to the added traffic on the first of the month our sites can run much slower than normal. Feel free to give us a call and we would be happy to help you out. Please note we accept reservations up to 13 months in advance. We are currently booking from August 1, 2020 through the whole month of August 2021. Reservations become available at 12:00 AM online the first day of each month and over the phone at 7 AM. We are in the mountain time zone.
Since our availability can change so quickly, we do not quote availability via email or fax.
For your convenience, we are pleased to offer you the ease and ability to make secure, online reservations directly with us for no additional service fees. The majority of our rooms are represented online, so if your preferred dates are not available, please consider alternate dates. We occasionally receive last minute cancellations or arrival and departure changes, so you may consider bookmarking our website so you can easily come back to check the current availability.
Grand Canyon South Rim –
www.grandcanyonlodges.com
*Operated by Xanterra South Rim, L.L.C.
Grand Canyon Grand Hotel-
www.grandcanyongrandhotel.com
Zion Lodge –
www.zionlodge.com
The Oasis at Death Valley –
www.oasisatdeathvalley.com
Glacier-
www.glaciernationalparklodges.com
If you need additional assistance, you may contact Central Reservations within the U.S.A. at 888-29PARKS (888-297-2757) or from outside the U.S.A. at 303-29PARKS (303-297-2757).
Our Central Reservations office is open 7 days a week from 7:00 am to 7:00 pm (Mountain/Colorado time).
Thank you and have a nice day!
Jake
Xanterra Travel Collection – Central Reservations
6312 S. Fiddlers Green Circle, Suite 600N
Greenwood Village, CO 80111
xanterra.com